We have 2 Monitoring Package offerings

Basic Monitoring Package: $3.99/mo – Includes a passive monitoring application for sending a request at any time and giving you notifications for most issues are detected.

Remote Monitoring Protection & Tune-up Package: $27.99/mo – Includes everything the Basic Monitoring Package PLUS Regular Tune-Ups and a 5% discount on remote and on-site services, and a 10% discount on all in-shop services. We are able to to monitor more errors, events, and trouble. We are also able to easily see more of what your computer is doing in the background.

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  • Monthly per PC.

    Monthly Tune-Ups, More Active Monitoring
    +  Anti-Malware Protection

    • 24/7 Built-in Contact Form
    • Health Warning & Pop-up Alerts – Warnings are triggered from Windows Crash, Application Crash, Device/Driver Issue, Hard Disk Space, Hard Disk Defragmentation, Hard Disk Drive Health, Anti-Virus Turned Off, and Firewall Turned Off.
    • Quick Support – There are additional charges with the exception of install and malware removal. Teamviewer is one the largest remote support service that allows us to support your PC, without the need for you to leave the comfort of your home or office. Learn more at teamviewer.com

    Virus and Malware Protection

    • Malware Removals Included – This includes 1 free removal every 6 months. Additional removals will be billed accordingly
    • Computer Security Hardening
    • Monthly Tune-Ups of your System
    • Software Removal and clean-up(Ask before cleanup**)
    • Hard Disk Defrag
    • Make sure Windows and Office Updates are Installed and Up to Date

    Computer Monitoring & Alerts

    • Anti-Virus Turned Off
    • Firewall Turned Off
    • Windows Crashes (BSOD)
    • Application Crashes
    • Device Driver Issues
    • Hard Disk Health (S.M.A.R.T.)
    • Hard Disk Fragmentation
    • Hard Disk Space Low
    • User Logins/Logoffs (Ask to enable**)
    • Computer Locked/Unlocked (Ask to enable**)
    • Computer Renamed
    • Shutdown Operations
    • Installs and Updates
    • Software Installed
    • Software Uninstalled
    • Windows Updates Installed
    • Printer Events

    Operating Systems Currently Supported:

    • Windows 7
    • Windows 8
    • Windows 8.1
    • Windows 10

    **Mac OSX not supported.

  • Monthly Per PC.

    Passive Monitoring Only – You will receive the pop-up and choose whether or not you wish to contact us to resolve your issue.

    • 24/7 Built-in Contact Form
    • Health Warning – Warnings are triggered from Windows Crash, Application Crash, Device/Driver Issue, Hard Disk Space, Hard Disk Defragmentation, Hard Disk Drive Health, Anti-Virus Turned Off, and Firewall Turned Off.
    • Pop-up Alerts
    • Quick Support – There are additional charges. Teamviewer is one the largest remote support service that allows us to support your PC, without the need for you to leave the comfort of your home or office. Learn more at teamviewer.com

    Operating Systems Currently Supported:

    • Windows 7
    • Windows 8
    • Windows 8.1
    • Windows 10

    **Mac OSX not supported.

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